Mail Manager

Terms & Conditions

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including locked cabinets, electronic password protection and pass card access to buildings.

If at any point you suspect or receive a suspicious communication from someone suggesting they work for 28Hands or a website claiming to be affiliated with 28Hands, please forward the communication to us or report the incident by email to or in writing to 28Hands, Second Floor, Forth Street, Central Square, Newcastle upon Tyne NE1 3PL as soon as possible.

Website Terms and Conditions

The contents of this web site are protected by copyright and other intellectual property rights under international conventions. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of the webmaster for this site.

28Hands accepts no responsibility for the content of any external site that links to or from this site.

Software Licensing Terms

Terms and Conditions of Purchase

As of 1 November 2016, the Mail Manager software has been transferred to MailManager Limited, trading as 28Hands. 28Hands remain part of the Arup group.

The full conditions of purchase and maintenance for Mail Manager are set out in the Mail Manager Software Licence and Support Agreement.

Prices and specifications are subject to change without notice - please ask for a written quotation.

Although every care has been taken to ensure the accuracy of all information contained herein, the contents do not form or constitute a representation, warranty, or part of any contract.

Superseded Versions of Terms and Conditions

28Hands keeps copies of all superseded versions of its terms and conditions.

Maintenance & Support Services

Twelve months support and maintenance is included on some variations of Mail Manager. Thereafter maintenance is charged on a yearly, 2 yearly or 3 yearly basis depending on the option the customer chooses to purchase.

This service includes:

  • telephone/fax/email/web based support
  • inclusive software updates available via internet download