What information do we collect?
When you use this website, we may collect the following information:
- the areas of the website that you visit
- information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address
We do this by using cookies, which are small files that help us track how our visitors use the website and enable us to understand where we can improve your experience. If you would like to find out which cookies we use and the information they track see our Cookies Policy below.
Once you submit or register information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems. For example, we may ask for personal information when you download our software including:
- your name
- company name
- email address
- postal address
- telephone number
- country where you are based
- Social media ID
- your comments/questions
- services/markets you are interested in
We may also collect personal information from telephone calls and/or other correspondence with you.
What do we do with the information we collect?
The information we capture is used for various purposes. The main purpose is to provide you with our services (whether available via the website or offline). We also use the information for:
- website development
- understanding how our visitors interact on the website
- understanding what our clients are interested in
- understanding what potential clients are interested in
- dealing with enquiries/concerns
- marketing our services and people to you
- market research
- service development
- internal record keeping
We would like to provide you with information about our services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.
We will not provide your personal information to other organisations for marketing purposes without your explicit consent.
If at any time you do not want your information used for direct marketing purposes, please contact us or follow the unsubscribe link in our marketing email messages.
Who do we share this information with?
We may share your personal information with companies acting on our behalf who will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
Mail Manager licensing
When you use Mail Manager, we may collect your email addresses and hostnames for verification from time to time for licensing purposes. This information is held securely by us and is shared with your employer only so that they can monitor the licences they own. We will not share your email account details or hostnames with any third parties. We may contact you from time to time via email for the purposes of providing training and software updates.
How to get copies of or amend the information we have collected
You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at firstname.lastname@example.org or at: Data Protection Officer, 13 Fitzroy Street, London, UK, W1T 4BQ. Please note that we may charge a small £10 administration fee for information requests.
If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.
We are committed to ensuring your privacy. At 28 Hands customer data is a valuable part of our business and so we protect it and do not sell it on. When you use our site and make a purchase with us, we will collect some data from you, such as your name, address, payment information and so on. We need this information to fulfil your order, and it’s all stored on secure servers and treated as confidential.
If you are just browsing the site, we will also collect some anonymous information about how you are using it, such as what pages you are looking at and how in general users make their way around the store. This helps us improve the service we offer you; but we are unable to personally identify you and your visit from this data, we use the data in aggregate form to make decisions about the site. This tracking is anonymous and your privacy is not affected.
To be able to use the site fully and to do simple things like adding a product to your basket, your browser will need to be able to accept cookies. These are tiny text files stored on your computer which do not contain any sensitive information.
Here is a list of the main cookies we use and place on your computer, and what we use them for.
|Cookie Name||What It's For|
|Frontend||This cookie enables the basic functionality of using our site, such as adding an item to your basket and knowing if you are logged in or not.|
|These cookies enable Google Analytics to run on our site. This helps us understand the visitors that we get on our site, and collects information like visitor numbers, which browsers are used and shopping habits on our site. The data collected is anonymous and is only used within www.28hands.com|
|The Utmb and Utmc cookies are linked, working together to calculate how long a visit takes. Utmb takes a timestamp of the exact moment in time when a visitor enters the site, while Utmc takes one of the exact moment in time when that visitor leaves the site. Utmb expires at the end of the session. Utmc waits 30 minutes, then expires. Utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, if it doesn’t, it expires.|
How to manage and disable cookies
To restrict cookies from being stored on your computer, you can use your browser settings.
Pressing Ctrl+Shift+Delete will work in most browsers, but please note that if you choose to restrict all cookie storage, the functionality of our and most other sites will be affected. If you choose to disable cookies on your computer it will mean that some of the most basic functionality of the site will not work, and you will not be able to place an order with us.
If you would like to simply delete the cookies from your browsing session, for example after visiting the site, pressing Ctrl+Shift+Delete will open an options box in most browsers to allow you to do this. Many modern browsers also have a 'Private Browsing' function that will only allow cookies to be stored for the single browsing session you are in; this is an efficient way to retain the functionality of the site yet stop any cookies being stored when you are done.
We currently do not have a way to offer you a cookie free site nor to allow you to switch them on or off on our site, but we are working on improving our cookie functionality in line with recent legislation. To find out more about cookies and how to manage them you can visit About Cookies, an independent site with helpful information and advice. The IAB also has a consumer information site which you can visit by clicking here. Please note that we are not responsible for the content of external websites).